Sales Director
For businesses shopping for a VoIP system that’s flexible in price while offering everything they need to run a successful telephony operation, T2K has you covered. Their award-winning Gamma Horizon solution comes packed with efficiency-boosting features, HD call-quality and can be tailored to fit your budget and business needs.
In our latest article, we explore the significant benefits Gamma Horizon delivers, while breaking down its most popular packages to give you an idea of what’s on offer.
To learn more about VoIP, what it is and how it works, head to our article ‘What is VoIP?
Whether you’re new to VoIP systems or looking to upgrade, Gamma Horizon is a powerful cloud phone system that allows your workforce to take business calls from anywhere with a broadband connection.
A cloud-based or hosted phone system is designed to save you the stress of owning and maintaining your own system. You don’t need to invest in the often bulky physical hardware of a traditional phone system; instead, you simply subscribe to a package VoIP deal via your VoIP provider. All you’ll need to do then, is install the VoIP software on your system, and you’ll be ready to communicate!
Alongside the core packages, Gamma Horizon offers a host of useful features that are included in each of its pricing tiers. It’s also a system recognised for its efficiency and security, making it one of the most comprehensive VoIP systems on the market.
Let’s break down some of the key features available across all Gamma Horizon packages.
For any business, time saved is also money saved, so it pays to have features that conserve both. Among them is ‘Click-to-Dial,’ which allows you to make calls from within your integrated CRM or email client. This saves your employees the time of switching between multiple tools and platforms to make a call.
There’s also a host of call management features that act as a bridge between you and your customers. These include customisable call waiting and attendant services, which allow you to update customers on call queues and divert them to the relevant business area if necessary.
You’ll also be able to enhance capacity, with One Number Anywhere. This feature allows callers to reach you on any device via the same number, while also allowing you to transfer calls between different devices.
As a foundation for the collaboration tools included with the tailored packages, Gamma Horizon offers features that support the teams working across your business. Hunt Groups allow multiple phones in a group to ring at once, ensuring there is always somebody available to take customer calls. Elsewhere, Instant Group Calls save you the trouble of dialling individuals into calls separately, tying into the efficiency T2K proudly works to offer.
With cloud-based VoIP, security is managed by your provider - giving you one less thing to worry about. However, having an element of control within your business allows you to recognise and prevent recurring security issues.
Features like Call History give you access to a log of incoming and outgoing activity - helping you to investigate issues, while identifying any training issues that may affect the integrity of your sensitive data. You’ll also be able to use Call Barring to prevent unauthorised calls that may threaten your business operations.
Horizon Call Centre offers a central interface through which you can access a host of features designed to enhance user and caller experience. You can use real-time and historical call data to monitor trends and call quality while also ensuring customer calls are prioritised and routed to the relevant areas of expertise.
All Gamma Horizon price tiers include ongoing support. With a host of 5-star customer service reviews, T2K offers support at each stage of your customer journey, from set-up to any technical queries you might have.
Better yet, many support team members have over a decade of experience in communications, meaning you’ll be getting expert service every time you call.
T2K works tirelessly to ensure their customers have a phone system that benefits their business. Although their services can be tailored to the most specific business needs, they offer core packages to give you an idea of what you can get for your budget. Let’s take a look at what each package offers.
The lowest-price model, the Standard package, offers all of the core benefits mentioned, with some handy premium options thrown in. Alongside its impressive 2000 landline and mobile minutes (per user per month), you’ll also find time-saving features like Voicemail to Email. This handy tool transcribes voicemails and sends them straight to your inbox, saving you the effort of scribbling down notes while listening back.
This is a great option for small businesses looking to boost efficiency, while handing over the maintenance and security worries to a trusted provider.
For small to mid-sized businesses looking for a little more flexibility, the Pro package supports businesses in boosting their remote capabilities. You’ll have access to T2K’s mobile apps for iOS and Android, which are designed to make remote working simple, with no confusing or hidden features. This package also includes your choice of several popular hand or headsets, saving you the trouble of researching compatible alternatives.
The Integrated package is where Gamma Horizon really starts to shine. Not only do you get everything included in the Standard and Pro packages; but you also get integration features that take the stress out of repetitive tasks. Gamma Horizon’s integrations allow you to connect your CRM and email clients (Outlook) to your VoIP system, making accessing customer data inside of calls or emails a breeze.
As an added, no less essential bonus, the Integrated package comes with call recording. This is a popular feature for VoIP users - allowing you to keep a record of calls for compliance, while monitoring calls to identify trends and potential training needs.
To learn more about VoIP integrations, head to our article ‘Is VoIP Compatible With My Existing Business Systems?’.
The most complete of the four packages, the Unified package is stacked with premium features, custom-built to deliver exceptional customer and cross-business communication. For larger corporate businesses looking to maintain their reputation, you’ll get professionally crafted hold music, complete with your choice of sales and marketing messaging.
The highlights of this package however, are the Horizon Collaborate unified features. This suite of communication tools pulls together voice, video, email and instant messaging, allowing you to access customer data, colleagues and multiple channels of communication via a central interface. Collaborate’s user-friendly design saves your employees time flicking between platforms, while allowing them to deliver high-quality customer service free from complexity.
To learn more about Unified Communications, head to our article ‘What is Unified Communications?’
No matter the size of your business, Gamma Horizon offers a high-quality, cost-effective and remote-friendly phone solution. By reviewing the needs of different businesses, T2K ensures that smaller organisations aren’t overloaded with unnecessary tools for a steep price; while also considering the growing needs of larger businesses.
Investing in Gamma Horizon allows you to enjoy support at every step, paired with the security, affordability and remote capabilities of a world-class VoIP solution.
If you’d like to find out more about Gamma Horizon solutions for your business, contact T2K: Your trusted technology partner, today.
Having worked for T2k for nearly 25 years, it's fair to say that Lee is an expert when it comes to all things telephony and business communications. Overseeing the commercial side of the business, he has helped the company evolve and grow through the decades. In recent years, and with the advent of VoIP and hosted telephony, Lee has made sure that T2k is at the forefront of technological developments. With a firm interest in helping businesses navigate the world of telecoms, Lee is responsible for the majority of the content on this website.
