How to answer calls on Polycom VVX-300 series phones

This guide will show you how to answer calls on Polycom 300 series phones.

Key:

Headset Button

Speakerphone Button

To answer the call, do one of the following:

• To use the handset, pick up the handset.
• To use the speakerphone, press [Speakerphone Button] or press Answer.
• To use your headset, press [Headset Button].

If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will
automatically use the mode you’re in.

If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls
view displays.

To answer the call, pick up the handset, press [Speakerphone Button], or press [Headset Button].
Or, from Calls view, press Answer to use the speakerphone.

Answering Another Call

If you have a call and an incoming call arrives on the same or a different line, a call waiting tone
beeps, and the Incoming Call window displays. To answer the call, press Answer. The call you
were in is held.

If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls
view displays.

Answering on a Shared Line

If you share a line with another phone, you can answer calls as described above. Or, someone
who shares the line can choose to answer the call from their phone. If you answer the call and
hold it, anyone who shares your line can answer the held call.

Answering Calls Automatically

You may find it convenient if your phone to auto-answer calls, so you don’t have to press a key
to answer a call. If you enable this feature, your phone will automatically answer incoming calls
using the speakerphone. Your system administrator sets how many times your phone will ring
before the call is auto-answered.

If Auto Answer is enabled and a call arrives while you’re already in a call, the incoming call will
be automatically answered if you end or hold the current call.

To enable your phone to automatically answer calls:

• Select Settings from Home view, and select Basic > Preferences > Auto Answer.
• From the Auto Answer screen, do the following:
• To enable your phone to automatically answer SIP calls, select Auto Answer SIP
  Calls, and select Yes. The default setting is No.
• To mute the microphone for all auto-answered calls so the incoming caller can’t hear
  you, select Microphone Mute, and select Yes. The default setting is Yes.
• Press Save