How to set up sequential ringing on a Gamma Horizon phone system

This short guide explains how you can set up sequential ringing on your Gamma Horizon phone system

Sequential Ringing enables users to define a "find me" list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user the calling party is provided with a greeting followed by periodic comfort announcements. This feature will ring a contact number and then move on to the next number in the list after a pre-set number of rings has been met. You will need to activate the feature by selecting the on/off switch so on is displayed. Then you need to input up to 5 numbers that you can be reached on. You can either select these numbers from your directory or input your own numbers. The settings option allows you to select the number of rings a number will receive before moving onto the next number.

The caller can also interrupt the search to leave a message by pressing a DTMF key. The user must set the number of rings after which the sequence will continue to the next phone number.

If you click on the advance button you will be able to select advance options where you can input whether you want this feature to work for certain numbers only and at certain times of the day. To set up this feature look at sections ‘restrict by number’ and ‘restrict by schedule’.

How do I set my number to find me over multiple devices?

This can be achieved using sequential ringing located under Call Setup in the Horizon systems. Sequential ringing works in the same way a Hunt Group would, in that you can define a set of numbers for an incoming call to try when an incoming call is made to your number.

How to set up sequential ringing:

1. Hover over "Users" and then click "List Users".
2. Locate the User you want to set up Sequential Ringing for. You can do this by scrolling through the User list, or you can use the search facility presented on the page.
3. Click the "Edit" button next to the User you wish to set up Sequential Ringing for.
4. Click "Call Setup"
5. Under the "Incoming Calls" section of the side-menu, click "Advanced" and then "Sequential Ringing".
6. Set the "Enable Sequential Ring" tab to "On", enter the user’s telephone numbers and how many rings before you move onto the next number then click "Save".

Specific numbers or schedules sequential ringing:

1. Hover over "Users" and then click "List Users".
2. Locate the User you want to set up Sequential Ringing for. You can do this by scrolling through the User list, or you can use the search facility presented on the page.
3. Click the "Edit" button next to the User you wish to set up Sequential Ringing for.
4. Click "Call Setup".
5. Under the "Incoming Calls" section of the side-menu, click "Advanced" and then "Sequential Ringing".
6. Set the "Enable Sequential Ring" tab to "On", enter the user’s telephone numbers and how many rings before you move onto the next number then click "Advanced".
7. Select "Apply to these numbers" if you want Sequential Ringing for when a specific number calls you, "Use ringing during a schedule" for when a call comes to you during a certain schedule.
8. You can use both at the same time, or just choose one.
9. Click "Save" when you've completed this.