How to use the Recent Call list on Cisco 8841, 8851 and 8861 phones

In this post, we walk you through how to use the Recent Call list on Cisco 8841, 8851 and 8861 IP phones.

Key

Applications:

Use the Recents list to see the 150 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed calls from the same number also get grouped.

If you use a hunt group, then note the following:

• If your phone is part of a broadcast hunt group, calls picked up by other members of the hunt group display in your call history as a Received call.
• In the Received call history list, you see the term Hunt group followed by the hunt group number or name. This improvement helps you identify hunt group calls.

View Your Recent Calls

To see who's called you recently.

1. Press [Applications] 
2. Select Recents. When the phone is in an idle state, you can also view the Recent calls list by pressing the Navigation cluster up.
3. If you have more than one line, select a line to view. If two lines on your phone are configured for the same number, only the line that receives the call shows the call details in the call history. 

Return a Recent Call

You can easily call someone who has called you by:

1. Press [Applications] 
2. Select Recents. 
3. (Optional) Select All lines or the required line. 
4. Select the number that you want to dial. 
5. (Optional) Press EditDial to edit the number. 
6. Press Call. 
   

Clear the Recent Calls List

You can clear the Recents list on your phone by:

1. Press [Applications] 
2. Select Recents. 
3. (Optional) Select All Lines or the required line. 
4. Press Clear. 
5. Press Delete.   

 Delete a Call Record 

You can edit Recents to remove a single call from your history. This helps preserve important contact information because Recents holds only 150 calls. 

To delete a call record:

1. Press [Applications]‍
2. Select Recents. 
3. (Optional) Select All Lines or the required line. 
4. Highlight the individual record or call group that you want to delete. 
5. Press Delete. 
6. Press Delete again to confirm.