Responding to incoming calls on Polycom VVX-400 series phones

This post explains how you can respond to incoming calls using your Polycom VVX-400 series telephone.

While your phone rings, you can do the following:

• Temporarily ignore the call before answering it.
• Reject the call so it goes directly to voicemail.
• Forward the call to another person.

Ignoring Incoming Calls

Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call.

To ignore or silence a call:

• From the Incoming Call window, press Ignore (for private lines) or Silence (for shared lines).

The Incoming Call window disappears, your phone stops ringing, and either Home or Calls view displays.

Rejecting Incoming Calls

Reject a call to stop your phone from ringing and send the call directly to voice mail. Calls you reject display in your Recent Calls list. Rejecting calls is not available for shared lines.

To reject an incoming call:

• From the Incoming Call window, press Reject. You can also reject an incoming call from Lines and Calls view.

The call goes directly to voice mail.

Forwarding Incoming Calls to Another Person

While your phone rings, you can forward the call to another person.

To forward an incoming call to another person:

• While your phone rings, press Forward.
• From the Call Forwarding screen, enter the forwarding number, and press Forward.