Transferring calls on Polycom VVX-500 & 600 series phones

Last Updated
August 3, 2021
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This post explains how you can transfer calls using your Polycom VVX-500 or VVX-600 series VoIP handset.

Key:

Home Button
Home Button

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When you transfer a call to another person, you have the option to talk to the person before the transfer completes. If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. The call is automatically transferred after you dial the number you’re transferring the call to.

To transfer a call:

  1. From Active Call, Lines, or Calls view, tap Transfer. The active call is held.
  2. From the Dialer, place a call to the person you want to transfer the call to.
User Tip: Accessing Your Directories and Favourites When You Transfer a Call

Instead of entering or selecting a number from the Dialer, you can select a directory entry or a favourite to transfer the call to:

  • To transfer to a directory entry: After you tap Transfer, press [Home Button], tap Directories, and then tap Contact Directory or Corporate Directory. Search for the person, and then call them.
  • To transfer to a favorite: After you tap Transfer, tap Favorites, and tap the favorite you want to call.

When you hear the ring-back sound, tap Transfer to complete the transfer. Or, if you want to talk with the person before the transfer completes, connect and talk with the person, and then tap Transfer. To cancel the transfer before the call connects, tap Cancel.

To perform a blind transfer:

  1. From Active Call, Lines, or Calls view, tap Transfer. The active call is held.
  2. From the Dialer, tap Blind, and place a call to the person you want to transfer the call to. If you don’t see Blind, tap More (at the top of the screen), and tap Blind.
User Tip: Accessing Your Directories and Favorites When You Transfer a Call

Instead of entering or selecting a number from the Dialer, you can select a directory entry or a favourite to transfer the call to:

  • To transfer to a directory entry: After you tap Blind, press [Home Button], tap Directories, and then tap Contact Directory or Corporate Directory. Search for the person, and then call them.
  • To transfer to a favourite: After you tap Blind, tap Favourites, and tap the favourite you want to call.

The call automatically transfers to the person you specified